Customer Support Policy — L’AVENIR EST

Last Updated: August 8, 2025

At L’AVENIR EST, we are committed to providing excellent customer service and support to ensure your experience with our brand is smooth, enjoyable, and secure. Our unique combination of high-quality garments integrated with blockchain technology means we offer assistance both for physical products and digital assets like NFTs and $DRIP tokens.

 

1. How to Contact Us

You can reach our customer support team via:

  • Email: support@lavenirest.com
     
  • Live Chat: Available on our website (business hours apply)
     
  • Phone: [Add your support phone number here]
     
  • Social Media: Direct messages or comments on our official channels
     

We strive to respond to all inquiries within 24-48 business hours.

 

2. Support Services We Provide

Order Support:

  • Help with placing, modifying, or canceling orders
     
  • Updates on order status and shipping/tracking info
     
  • Assistance with delivery issues, lost or damaged shipments
     

Account Assistance:

  • Account creation and login help
     
  • Password reset and account security support
     
  • Guidance on linking your blockchain wallet (e.g., Lukso Universal Profiles)
     

Product Information:

  • Details about garment sizing, materials, care, and blockchain features
     
  • Support in verifying garment authenticity via NFC chips and NFTs
     

Digital Assets & Blockchain Support:

  • Help with $DRIP token airdrops and NFT ownership verification
     
  • Assistance with wallet compatibility and blockchain transactions
     
  • Troubleshooting issues with our browser extensions or apps
     

Returns & Refunds:

  • Instructions and policies regarding returns or refunds
     
  • Note: Due to the nature of blockchain assets, some digital items may not be eligible for refunds
     

Security & Privacy:

  • Information on protecting your wallet keys and personal data
     
  • Guidance on recognizing and reporting fraudulent activity
     

 

3. Customer Responsibilities

To help us serve you better:

  • Provide accurate and complete information when contacting support
     
  • Keep your account credentials and wallet keys secure
     
  • Follow our Terms and Conditions and Privacy Policy
     

 

4. Feedback and Complaints

Your feedback is important to us. If you have concerns or complaints, please contact support directly. We aim to address issues promptly and use your input to improve our products and services.

 

5. Additional Resources

Visit our website for:

  • FAQs: Common questions about products, orders, and blockchain features
     
  • Guides & Tutorials: Learn how to connect wallets, claim $DRIP tokens, and verify NFTs
     
  • Community Forums: Engage with other customers and share experiences