Make a Return — L’AVENIR EST
We want you to love your purchase. If you’re not completely satisfied, here’s how to return items and what to expect.
1. Eligibility for Returns
- Physical Garments: You may return unworn, unwashed, and undamaged clothing within 30 days of delivery for a refund or exchange. Please keep all original tags and packaging.
- Digital Assets (NFTs, $DRIP tokens): Due to the nature of blockchain ownership, digital assets are non-returnable and non-refundable. Please review your purchase carefully before completing transactions involving blockchain items.
2. How to Initiate a Return
To start your return:
- Contact Us: Email our support team at support@lavenirest.com with your order number and reason for return.
- Return Authorization: We’ll review your request and send you a Return Authorization (RA) along with instructions.
- Ship Your Item: Pack the item securely and send it to the address provided. You are responsible for return shipping costs unless the return is due to our error.
3. Refunds and Exchanges
- Once we receive and inspect your return, we will notify you of the approval or rejection.
- Approved returns will be refunded to your original payment method within 7-10 business days.
- Exchanges for different sizes or colors are subject to stock availability and may require a new order.
- Shipping fees are non-refundable unless the return is due to our mistake.
4. Non-Returnable Items
- Customized or personalized items
- Items showing signs of wear, damage, or washing
- Digital assets such as NFTs, $DRIP tokens, or any blockchain-related products
5. Questions?
If you’re unsure about your eligibility or the return process, please contact us anytime at:
? support@lavenirest.com